CEC Learning Library

FAQ

How do I log in to the CEC Learning Library?

You can log into the Learning Library here: Sign In 

If you have forgotten your password, you can select the “Can’t access your account?” link.  

If this is your first time logging into the Learning Library, create your account here: Registration 

Where can I find upcoming live webinars?

From the Learning Library, you can select “All Upcoming Live Online PD Offerings” to view upcoming webinars and other PD events.  

You can also find webinars that you have registered for by navigating to “My Dashboard”. Here you will find the event information for all the events that you have registered for. If the content you registered for or purchased is not there, please email ceconlinelearning@exceptionalchildren.org, include the title of the content you registered for or purchased, and we will help you out.   

How do I join a live webinar?

select the title to access the event page. Once you are on the event page, make sure you are on the “Contents” tab, and select the Live Webinar component. On the left, you will see a button which says “Enter Live Event in Progress”. The event will open to registrants 15 minutes before the start of the event. We recommend joining at least 5–10 minutes early to test your audio and video settings and to make sure that you can access the link.  

Are live webinars recorded?

Yes, live webinars are recorded. When available, recordings are posted on the event page. Once on the event page, you will see a button which says, “View On-Demand Recording”. Click this button to view the recording. Recordings are typically added to the Learning Library within 2448 hours after the session ends.  

Where can I find recordings of past webinars?

Recorded webinars are available in the OnDemand Webinars section of the Learning Library. You can search or filter by topic, date, or presenter. 

What technical requirements do I need to attend a webinar?

A reliable internet connection, updated browser (Chrome, Edge, or Firefox), and working speakers or headphones are requiredAs we use Zoom to host the webinars, it is helpful to ensure that you have the most up-to-date version of Zoom on your computer or phone. If you do not have Zoom on your device, you will need to join using the web-browser version of Zoom.  

What should I do if I experience audio or video issues?

First, try refreshing your browser or rejoining the session. Make sure your device permissions allow audio and video. If neither refreshing nor checking your device permissions works, please try clearing your cache and/or cookies by heading to the settings > privacy and security > clear. You can also open a private or incognito version of your browser. If your audio and visual issues persist for any reason, we recommend accessing the on-demand webinar once you have a strong internet connection and device permissions are secured. 

Will I receive calendar invites or reminders?

Yes. Registered users typically receive email confirmations, along with automated reminders before the webinar begins. 

What if I don't receive an email about the webinar?

Make sure the email you're checking is the main email address tied to your CEC account. You can see this by signing in, going to "My Account" and checking the email listed under "User Account". If it is the correct email, we recommend checking your spam folder. If that still doesn't work, please contact ceconlinelearning@exceptionalchildren.org. 

Can I access the Learning Library on my mobile device?

Yes, the Learning Library is mobilefriendly. However, a desktop or laptop is recommended for the best live webinar experience. 

Who should I contact if I can’t access a webinar?

If you’re having trouble accessing a live or recorded webinar, contact the CEC Online Learning team at ceconlinelearning@exceptionalchildren.org